Northwestern Electric Cooperative
As concerns and fears about the COVID-19 (coronavirus) grow, we want to assure you Northwestern Electric Cooperative is taking steps to help prevent the spread of the virus. We want to do everything within our control to keep our members, employees and communities safe while still providing safe and reliable power. As the response to COVID-19 changes daily, we will continue to receive updates from the Center for Disease Control and Prevention (CDC) and monitoring guidance from local, state and federal authorities.
Starting March 18, the lobbies at both Woodward and Buffalo offices will be closed for the foreseeable future. Our drive-thru windows at both locations will remain open, Monday-Friday, 8 a.m. to 4:30 p.m. All account-related business can be conducted over the phone. If paperwork is required, we will make arrangements for documents to be picked up or dropped off.
We offer several options to pay your bill aside from coming into the office.
- Drive-thru at both Woodward and Buffalo office
- Payment kiosk 24/7 in our lobby entrances. During business hours, we will periodically disinfect the kiosk surfaces.
- Via the web using our member portal
- Mobile phone app
- Over the phone 24 hours a day by calling 580-377-1414
- CSRs are available to help you if you need assistance making your payment. Just give us a call at 580-256-7425 or 800-375-7423.
NWEC is temporarily suspending disconnection of residential accounts for those directly impacted by the COVID-19 outbreak. We are closely monitoring this situation as it continues to evolve and will re-evaluate our decision on a week by week basis. As a reminder, members are still responsible for the full payment of their electric bill. We ask that in order to prevent future disconnection once the suspension has been lifted and in order to avoid penalties for nonpayment, please keep your account current.
To further promote the health and well-being of our members, we are postponing Annual Meeting scheduled for April 9, 2020, until July. The format will remain the same with a free barbecue meal, entertainment, short business session and prizes. We will announce the date as soon as we have all the components in place.
We are here to help our members however we can through this crisis. We will keep you updated on any changes to our operating policies mainly through social media, our website at and local news media. Please call us at 580-256-7425 if you have any questions or concerns.