Account Services


June 4, 2007
Safety Tips

Electricity is always striving to find a path to the ground.  Should any part of your body come in contact directly or indirectly with an energized object, you have provided that pathway to the ground and, therefore, are in immediate danger.
 
Northwestern Electric encourages you to remember the following safety rules:

  • Consider any electrical line dangerous.  Keep all objects (kites, ladders and antennas) away from power lines. 
  • Do not attempt to raise or move electric lines. 
  • If your power lines are underground, call Okie at 1.800.522.6543 before digging.  We will locate and mark the path of those lines. 
  • Report to Northwestern Electric any potential power line hazards, including trees growing into the lines.
  • Always stay away from any electric line down on the ground.  Call Northwestern Electric immediately.
  • Never touch a person or object that is in contact with a power line.

IF THE LIGHTS GO OUT check the fuses or circuit breakers in your home, then call Northwestern Electric at 256.7425 or 1.800.375.7423.  Have your account, meter or phone number so your outage can be handled quickly.



June 3, 2007
MISCELLANEOUS SERVICE FEES

Membership fee $5
Additional service connections $5 each
Residential Security Deposit Meter Test Charge $10
At the request of the member, meters will be taken off and tested. A meter test fee is charged after the test if the meter in question is found to be accurate. The Oklahoma Corporation Commission regulations allow a meter to be considered accurate if the test results show the meter within two percent fast or two percent slow.
Meter Reading Charge $20
Service fee for trip made by NWEC personnel to read the meter after a bill has been estimated for two months.
Return Check Fee $35
Collect or Disconnect Charge $35
Service fee for trip made by NWEC personnel to collect past due bills or disconnect for non-payment of bills.
Reconnect Charge $35
Service fee to reconnect an account during regular working hours which was disconnected for non-payment.
After Hours Reconnect Charge $70
Service fee to reconnect an account disconnected for non- payment during nights, weekends and holidays.



June 2, 2007
Other Services

Payment of bills:   Bills are due by the 10th of each month.  There are many ways to make a payment, you may pay at the Buffalo or Woodward Offices, use the night depository, send payment by check or money order, pay online , or call the office and pay by Visa, Mastercard, Discover or Check by phone.  Bank or credit card Drafts may be set up through the billing department.

Delinquent Accounts:   Any account not paid by the 10th of each month are considered delinquent and may be disconnected if not paid in full by the 22th of each month.  There will be a 1 1/2% PENALTY added on the bill the 15th of each month.  Delinquent accounts are notified of their status with a cut-off notice.  Please call and make payment arrangements through the Credit and Collections Department.  All unpaid final bills are turned over to a Collection Agency after 30 days.

Budget Billing Average Monthly Payment Plan (AMP):   In order to assist members in easing the burden of extra high electric bills for residence during the heating and cooling seasons, the Cooperative has designed an average monthly payment plan.  Call the Billing Department for more information.

Annual Meeting:   This meeting is held every year in April. You will receive notification of every annual meeting at least two weeks before it is held.

Member Publications:   Each month you will receive the Oklahoma Living magazine and the Northwestern Electric News through subscriptions you have as a member.  Very important information is printed in both publications.





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