Member Services

NWEC Mobile App

Fast, secure account access at your fingertips.

Download the app today

Available on the App Store or Google Play.

App Store Google Play

Learn How to Make the Most of Your App

Step-by-step instructions for everything from making a payment to reporting an outage. Pick a topic to jump straight to it.

1Setting Up and Managing Your Account 2Making Payments 3Monitoring Your Usage 4Managing Your Alerts 5Reporting or Viewing Outages 6Contact the Co-op
Mobile app login screen with a background of power lines against a sunset sky. The app is for NWE, featuring login fields for account number or user ID and password, with options for face ID and remembering login information. Navigation icons include forgot password, information, locations, outage map, new user registration, and more.

1Setting Up and Managing Your Account

New User

Tip: Be sure to tap the red Menu circle to see all of your navigation options.

  • After downloading the app, the homepage you see should look like the image shown here.
  • Tap "Menu," find the "New User" option, and fill out your information in each prompt to get set up.
Forgot Password

Tap the red "Menu" circle, choose "Forgot Password," and follow the prompts to create a new password for your account.

My Account Tab

After logging in and tapping the red "Menu" circle, you will see these options: Account List, Account Info, Change Password, Create User ID, and Face ID.

  • Account List: See every account listed under your name, including each balance and whether the account is active. You can make a payment to one account or all accounts. (See "Making Payments" below.)
  • Account Info: Shows the summary for each active account under your name.
  • Change Password: Asks you to confirm your current password before creating a new one.
  • Create User ID: Lets you change your User ID login name.
  • Face ID: Lets you log in with Face ID.

Be careful: Enabling Face ID also allows every face saved on your device to log in to your account.

Mobile banking app screen showing account information, options to make payments, set up auto-pay, view bill and payment history, and other banking features.

2Making Payments

Make a Payment

This applies whether you have one account or several.

  • Several accounts, paying all at once: After you log in, tap the red circle with a person icon in the bottom right corner. You will see the balance for every account at once. Use the checkmarks to select or de-select the accounts you want to pay.
  • Several accounts, paying one: Tap the red "Menu" button, choose the "My Account" tab, then "Account List" to see all accounts under your name. Pick the account you want and follow the steps below.
  • Tap the red "Menu" button, then "Payments," and choose "Make a Payment" to pick your amount and payment method. This applies only to the account number shown in the top right corner.
Auto Pay

Tap the red "Menu" button, then "Payments," then "Auto Pay."

  • Choose the account(s) you would like to pay, when you want them drafted, and enter your payment information.
  • If you have several accounts, make sure every account you want on auto pay is selected before you finish.
One Time Payment

Tap the red "Menu" button, then "Payments," then "One Time Payment."

  • Enter the payment information you would like to use and select the account(s) you are paying.

A one time payment does not repeat. Keep track of when your bill is due (the 10th) and when and how much you would like to pay.

Payment Arrangement

Tap the red "Menu" button, then "Payments," then "Payment Arrangement."

  • On this page you can only select Create or Cancel.
  • If you create an arrangement in the app, the due date for the full balance on the account is delayed by approximately one month. No other arrangement options are available online.
  • To discuss further arrangement options, call our offices at 580-256-7425.
Bill History

Tap the red "Menu" button, then "Payments," then "Bill History."

  • This page shows your 12 most recent bills.
  • To view the detailed bill as a PDF, tap the small "PDF" icon to the left of the line item.
Payment History

Tap the red "Menu" button, then "Payments," then "Payment History." This page shows the amount of every payment you have made to the account.

Line and bar graph showing daily electricity usage in kilowatt-hours over five days in January 2023, with color-coded high and low temperature markers.

3Monitoring Your Usage

Usage Graphs

After logging in, tap the red "Menu" button, then "My Usage," then "Usage Graphs."

  • View your usage for each day in kWh or in daily cost for the account you are on. The default view is kWh.
  • For a quick tutorial, tap the message bubble right below your account number at the top of the page.
  • Tap the gray boxes below the graph to change the layers you see. For example, view your kWh use alongside the high or low temperature to see how your usage follows the weather.
  • Change the timeframe near the top of the page. The default is 30 days, and you can also choose 6 months, a year, or a custom range.
Mobile banking app screen showing alert options including 'Due Date Reminder,' 'Past Due Date Reminder,' 'Account Profile Change,' and 'Returned Check Alert,' with buttons to cancel or save.

4Managing Your Alerts

Alerts Homepage

After logging in, tap the red "Menu" circle, then "My Alerts," then "Alerts" to reach the landing page.

  • Make sure the right contact information is on file for your alerts.
  • Turn on voice alerts with the toggle for your mobile or home number. Voice alerts are phone calls to that number instead of texts or emails.
  • To choose which alerts you receive and where, tap "Manage Alerts" in the bottom left corner.

Note: Do not tap the toggle for your mobile or home number unless you do want to receive voice alerts.

Manage Alerts

After logging in, tap the red "Menu" circle, then "My Alerts," then "Alerts," then "Manage Alerts."

  • Tap the gray circles on the right side of the page to turn on notifications for each line item. Leave them gray for no alert, or leave a checkmark under one or more icons to choose how you are alerted.
  • The letter icon is for email, the message bell is for push notifications, the message bubble is for text alerts, and the megaphone is for voice alerts.
  • If you make changes, tap "Save" in the bottom right corner.

Only four options appear at first. Scroll down to see them all.

A screenshot of the OutageMap app showing electricity outage regions in Oklahoma, outlined in blue, with a distribution of outages across several counties.

5Reporting or Viewing Outages

Report an Outage

After logging in, tap the red "Menu" button, then "Outages," then "Report an Outage."

  • Enter your phone number and tap the "Yes" bubble.
  • Add any comments that could help our linemen spot a trend, such as "heard loud boom."
  • Tap "Report an Outage" in the middle of the page.
Outage Map

After logging in, tap the red "Menu" button, then "Outages," then "Outage Map."

  • View all active outages on the NWEC system at that moment.
  • Tap a county to see a summary of the outages in that area.
  • Tap the plus sign in the top right corner to refresh the page, view a detailed summary of all outages, or see the map legend that explains the colors of the outage dots.
Mobile contact information with addresses, phone numbers, and email for two locations in Oklahoma, with icons for maps, calling, and emailing, and a red menu button at the bottom.

6Contact the Co-op

Locations

After logging in, tap the red "Menu" button, then "Contact Us," then "Locations" to view our office locations on a pinned map.

Information

After logging in, tap the red "Menu" button, then "Contact Us," then "Information" to see our office addresses, phone numbers, email and office hours.

Headquarters, Woodward

2925 Williams Ave.
Woodward, OK 73801
(580) 256-7425

Buffalo District Office

102 W. Turner St.
Buffalo, OK 73834

Ready to get started?

Download the NWEC app and manage your account anytime.

App Store Google Play